How to Invalidate a Lead

Got a lead that isn't a real lead for you? Ask us to invalidate it from the Geek Dashboard. To see which leads count as invalid, read Lead invalidation.

1. Find the lead. Type its Geek ID, name or phone number in Find or invalidate a lead at the top left. The Geek ID works best. You can also click Leads in the left menu and click the lead. The link in each lead email also takes you to the lead.

The Leads page, with the Find or invalidate a lead search box selected

2. On the lead's page, go to the Invalidation box and click Request invalidation. The box also shows the last day you can ask.

A lead's page, with the Request invalidation button selected

3. Pick the reason this isn't a real lead for you. Some reasons open more choices. Click Next.

Step 1 of the Invalidate lead form, with a reason and the Next button selected

4. Answer the questions for your reason, and add any details in the Details box. For example, for bad contact information, check what didn't work. Click Send request.

Step 2 of the Invalidate lead form, with the details and the Send request button selected

5. That's it. The lead now shows Invalidation in review. We review it within 24 hours, and you'll see our reply on the lead.

A lead's page showing the invalidation request in review